I first started formulating The Rules of Work many, many years
ago when I was an assistant manager. There was a promotion
going for the next step up—manager. There were two possible
candidates, myself and Rob. On paper I had more experience,
more expertise, most of the staff wanted me as their manager,
and I generally knew the new job better. Rob, to be honest,
was useless.
I was chatting with an outside consultant the company used
and asked him what he thought my chances were. “Slim,” he
replied. I was indignant. I explained all about my experience,
my expertise, my superior abilities. “Yep,” he replied, “but you
don’t walk like a manager.” “And Rob does?” “Yep, that’s about
the strength of it.” Needless to say he was quite right, and Rob
got the job. I had to work under a moron. But a moron who
walked right. I studied that walk very carefully.
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